Helps a hotel manage conversations.
HOTEL OPERATIONS · ORCHESTRATED
Every guest request. Answered, routed, owned.
OPHOZ connects approved property knowledge and app-less guest service to routing, employee ownership, SLA control and shift continuity.
Repetitive questions → approved answers Calls and radios → routed work Verbal handoffs → shift continuity
PILOT INQUIRY
Share the hotel. We’ll follow up about operating fit.
OPHOZ
OPHOZ OperationsIllustrative request cycle
Workflow engine active
GUEST · PROPERTY WEBRoom 621
“Could someone bring two extra towels?”
NEW REQUEST→
ORCHESTRATION PATHGuest request received
Property web · room 621
OWNER
Awaiting acceptanceHousekeeping
SERVICE TARGET00:30
Escalation path armed
SHIFT CONTINUITYMonitoring unresolved state
Request, owner and activity history remain connected.
ACTIVITY
Request entered the property queue
01 / 07GUEST INTENTOPHOZ ORCHESTRATIONHOTEL EXECUTIONMANAGEMENT VISIBILITY
WHY OPHOZ IS DIFFERENT
Hotel service breaks where conversation becomes work.
Front desks repeat the same answers. Requests scatter across calls, radios, texts and verbal handoffs. Ownership and overdue work become hard to see, and procedures live across documents and employee memory.
Helps a hotel manage internal work.
Connects guest intent to approved knowledge or accountable hotel execution in one durable operating record.
ONE REQUEST THROUGH OPHOZ
01 / SYSTEM TRACEEvery transition stays connected to the work.
Inspect the operating path. OPHOZ preserves context from guest entry through routing, ownership, service control and shift handoff.
THE OPERATING LAYER
02 / CAPABILITIESIntelligence is useful only when the hotel can execute it.
Six connected controls turn a conversation into visible, accountable operational work.
01GUEST AI
Understand the request before it becomes noise.
App-less guest conversations use approved property knowledge and turn service intent into structured hotel work.
OPERATIONAL CONTROL
Property-scoped guest entry · clarification · request creation
02STAFF OPERATIONS
Route work into the team’s real operating view.
Department queues, My Work and request detail keep the guest context attached to execution.
OPERATIONAL CONTROL
Department routing · priority · operational alerts
03ACCOUNTABLE WORK
Make ownership visible from acceptance to completion.
Guest requests and internal tasks carry an owner, lifecycle state, due context and durable activity history.
OPERATIONAL CONTROL
Assignment · safe lifecycle changes · completion trail
04HOTEL KNOWLEDGE
Operate from approved property truth.
Published policies, procedures and property facts ground both guest answers and staff Ask OPHOZ guidance.
OPERATIONAL CONTROL
Draft and publish controls · audience visibility · sources
05SLA & ESCALATION
See when service is drifting before it disappears.
Acknowledgement and completion targets expose overdue work and support durable, configured escalation.
OPERATIONAL CONTROL
Service targets · breach state · accountable attention
06SHIFT INTELLIGENCE
Carry unresolved work across the shift boundary.
Requests, tasks, incidents and follow-ups enter a handoff without losing their source or ownership history.
OPERATIONAL CONTROL
AM / PM / overnight · continuity · manager follow-up
REAL-TIME OPERATIONS
See the hotel’s active work as one connected system.
Requests do not vanish into calls, radios or disconnected messages. Management can see route, owner, service state and continuity from the same operating record.
- 01 Work enters a property-scoped queue
- 02 Ownership and service state stay attributable
- 03 Unresolved context survives the shift
ACTIVE WORKROUTE / OWNER / STATE
Extra towels
Owned01Housekeeping
Arrival assistance
Routing02Front Desk
Temperature concern
Attention03Engineering
Shift continuity monitoring
READYUnresolved source work remains eligible for handoff.
ASK OPHOZ · APPROVED KNOWLEDGE
Useful answers begin with controlled hotel truth.
Staff procedures and guest policy answers come from published property knowledge. When the hotel has not approved an answer, OPHOZ refuses the assumption instead of improvising policy.
Draft → review → publishGuest / staff visibilitySource references
ASK OPHOZ
Approved knowledge only
STAFF QUESTION
How should I handle a late checkout request?
OPHOZ
GROUNDED RESPONSE
I couldn’t find an approved late-checkout procedure for this property. Please confirm with the Front Desk manager before promising an extension.
No matching published procedure
FAIL CLOSEDOPHOZ
MY WORKWork that needs you
Housekeeping · tap to open exact work
Accept→
Source context and owner remain attached.
NATIVE EMPLOYEE EXECUTION
The operating system moves with the employee.
Line staff reach My Work, Ask OPHOZ and Alerts from the native employee app. A notification opens the exact accountable work instead of another disconnected message.
- Native Android and iOS shell foundation
- Push registration infrastructure
- Verified SMS backup when separately activated
CURRENT RELEASE STATE
Store distribution, real signing and physical-device push/deep-link acceptance remain required before public release claims.
PRIVATE PILOT
OPHOZ VOICE
Extend approved hotel intelligence to the phone—after the core is proven.
Voice is designed to use the same approved knowledge and operational tools, with human transfer when judgment is needed.
NOT A LIVE TELEPHONY CLAIM
Property-specific carrier/SIP provisioning and controlled real-number acceptance testing are required before production traffic.
01Caller intent
Natural voice request
02Approved truth
Knowledge or tool path
03Hotel action
Request or human transfer
FOUNDING HOTEL PROGRAM
Put the operating loop on a real hotel shift.
We configure the property, train the team and run controlled acceptance scenarios before guest rollout.