Launch & property setup
Branding, room inventory, hotel knowledge, departments, staff invitations, service targets, QR or link publication and launch diagnostics.
OPHOZ SUPPORT
Support organized around the hotel operation.
For product, launch or account support, email support@ophoz.com. For a commercial conversation, book a founding-hotel pilot.
Hotel operations
Request routing, staff alerts, My Work, operational tasks, shift handoffs, Ask OPHOZ and property-specific operating issues.
Billing & account
Organization ownership, subscription access, billing portal, invitations and management-only commercial settings.
Native app & alerts
iOS or Android installation, sign-in, push registration, verified SMS enrollment, deep links and device-level notification issues.
OPHOZ Voice
Private-pilot telephony provisioning, approved knowledge, transfer destinations, lead routing and controlled phone acceptance testing.
Incident escalation
For live-hotel impact, include the property, affected workflow, approximate time and what the team observed. Never email passwords, API keys or payment credentials.
LIVE SERVICE HEALTH
Check core availability before opening a case.
The public status card summarizes core service availability without exposing internal property diagnostics, credentials or tenant configuration.
Checking live service status…
OPHOZ is checking application and infrastructure availability.
FOUNDING HOTEL PROGRAM
Implementation support is part of the pilot.
Founding properties are not expected to configure OPHOZ alone. We model the property, load approved knowledge, configure departments and alerts, run acceptance scenarios with the team and resolve blocking launch diagnostics before guest rollout.